As some of you may remember, my windscreen cracked around mid feb. Year 2000 S14a 200sx.
I call Admiral on the 20th Feb, and was diverted to autoglass, as they were going to do the job. The job was booked in for Friday 24th Feb.
24th Feb: i got an email the night before, then a text on the day. Then at 9.30am on the day, i get a phone call saying they don't have the windscreen surround and hence can't do the job, and that someone else would call to arrange another time. I had taken the day off work, and was told on the day!! Day of annual leave wasted!
Over a week later somebody calls to let me know they now have the trim and will come and do the job. I booked for the 10th March (Friday, taken off work).
10th March: i got no email the night before, and no text on the day. I call Autoglass to inquire, they assure me someone is on the way. Technician comes at around 10am, gets out new screen, cleans it, then proceeds with removing scuttle panel, and trim. Then spend at least 30mins on mobile phone
He then knocks on the door and tells me that there is a track under the windscreen surround, and upon pulling out the surround, the track is damaged, and will also need replacing. They do not have it, so will have to postpone the job. Someone will be in touch to re-arrange. (Day off work, wasted)
I get a call saying they now have the track.
18th March: i got an email the night before, then a text on the day. Booked between 1-6pm. I am at a funeral, so anxious that i need to leave. Its now 3.30pm and no news from Autoglass. So i call them, i am assured that someone is coming, but they are 25mins away from me, and in the middle of another job. I am advised it will take 1-1.5hrs before they come to me.
5pm, i get a call saying the technician has advised that he will not be coming to do the job. Can't apologise enough, don't know what to say! However has spoken to manager, and will waive the £80 excess. As well as that, they will arrange for a Master Technician to come and do the job. He is reliable, and best man for the job! This is booked in for Friday 24th March (another day booked off work)
Friday 24th March: i got an email the night before, then a text on the day, this is exciting! Its finally happening!!! Then i get a call saying unfortunately the windscreen has been damaged and we have to order it from Nissan, so the earliest we can get it is Monday. I was fcuking fuming!!!!!
I went mad at the guy and eventually hung up! Put in a complaint with Admiral, and updated complaint with Autglass themselves.
I get a call on Monday 27th March from Autoglass saying because i have a specialist vehicle, the windscreen has to be ordered from Japan and will take 3 weeks!!!!
I called admiral and told them that i want someone else to do the job, they responded saying to me that if Autoglass can't get the glass, they doubt anyone else would be able to, and so its best i stick with them. But they will follow up on what went wrong.
Today (28th March) i get a call from Autoglass, saying they need to order the track and it will take 3-4 weeks as it has to come from Japan!!!!
I want some serious answers from Autoglass, if they never had the track in the first place, why did they book and flop on 2 more appointments (18th and 24th March).
I called admiral to update them, and that i no longer want autoglass to do the job as they are clearly cowboys!! They do however need to replace my damaged scuttle panel, and compensate me for my wasted time!!
Admiral said that was fine and that they would refer me to Nationwide Autowindscreens who would be in touch.
Nationwide got in touch, asked about the glass, called me back 5mins later and said they can do the job Monday 3rd April! I did advise them about the trim and the track. They called me back after 10mins and said monday between 9-1pm!
So Autoglass, have just been fcuking me around!! cnuts
Need to change their Jingle:
Autoglass don't care, Autoglass disgrace!