My issue is not auto renewal - my issue is the price difference, the fact they have taken the money 5 days before renewal and won't refund it back to me for 5-7 days. I was also never told auto renewal was optional.
My issue is not auto renewal - my issue is the price difference, the fact they have taken the money 5 days before renewal and won't refund it back to me for 5-7 days. I was also never told auto renewal was optional.
That takes the biscuit, jokers.
Yeah a refund should be relatively instant as far as the bank is concerned. This is unbelievable
Hi
I would just like to take a moment to clarify a few things for you.
As all brokers, here at Adrian Flux we offer the best rate we have available at the time from our panel of Insurers at renewal or new business stage. Adrian Flux do not set premiums as we are not an Insurance Company.
If a Clients comes to us with a cheaper rate we then refer back to the Insurers to see if one will compete. Sometimes they will and sometimes they wont.
Insurance is a competitive market, as we do not have access to every Insurance Company in the country we are not able to know what schemes and premiums other brokers and Insurers have to offer.
With regards to the money taken from your account, we do not access your bank account directly. The amount is requested and processed through a third party company who take the funds from your account and place the funds into our account. This process is also used to put money from our account into a customers account. Both of which can take 3 - 5 working days.
I'm sorry you felt you had to send this post but I do think it only right to explain to you how things work.
Regards
Dan
you should be 'investigating' this when the unhappy customer gets in touch with you, not when they decide to vent their frustrations on a forum.
I think a shitty stick is to good for flux, they won't ever come onto my radar and I have a few cars that i cover each year... sky all the way if you want a truly honest and personalized service.
No point in getting trading standards involved go on line ans get the free phone number for the financial ombersmen as they are the guys that regulate the financial services...
Ive using them now as I had my policy cancelled after the 14 day period by marker study through adrien flux as they sent me a letter which arrived after the 14th day and I even spoke to a lady who rang me 5days earlier and stated there wasn't a problem....
I was told of my £479 premium I'd get a refund of £225 as cancellation fee's and for my 14days of insurance... After 54 minuites on the phone it went up to £337 which I was advised by the ombersmen to take and they chase the rest of my money back.....
My family have 10 policies with flux me with 4 so when they are all due for renewal we are going elce where..
Ste
Bringing up a new generation of drifter....
The futures bright.The future's RED...
HERE COMES THE PAIN !!
M82 OUK..R.I.P
T220 FJO..R.I.P
NEXT ???? ???
Hi Dan,
Glad to see you are dealing with these issues, can I ask that we have the resolutions to each posted up on the board as well please? I can appreciate your comments that you are only brokers so cannot guarantee lowest price, but the point people are making seems to be that your first quote seems to be able to be reduced by large amounts pretty easily, one would hope that the first price you offer is the best you can find, thats why people use a broker.
As for the money transfers I know these can sometimes take a little time but in the OP's case he was looking at 10 days from it being take to it being returned, this isnt reasonable in the day of Faster Payments, even an old style BACS takes no more than 2 days - as others have pointed out, your (also brokers) competition dont seem to have these issues.
As someone else has said, you should really be investigating these things when they happen, not when people start ranting on a forum - I cant imagine all of these less than happy people havent mentioned it to you guys already .......
Originally Posted by scimmy benOriginally Posted by sprout
Hi
Firstly I can not post on a public forum without a Client's request or consent. As I previously advised we do always offer the best rate we have available at the time from our panel of Insurers.
There is no suggestion that these queries where not dealt with at the time, I am however here to try and assist Clients further if I can.
Thanks
Dan
No, FSA (soon to be FCA) regulate financial services, the ombudsman does not regulate and only provides direction in the capacity of being an impartial body - 'this is how we see it'. They only have limited teeth, and cannot force a decision upon a business outside of a monetary threshold.
It shouldn't be why people use a broker, and price should only be a consideration and NOT be the be all and end all of what's 'best'. What's BEST is the decision of the customer based on the expert advice of the broker. You pay for a broking service to provide you with access to broker only insurers, enhanced wordings, broker service offerings and advice. Your statement of needs should be a direct correlation to the policy you're offered or you've been mis-sold, unless any deficiencies are pointed out prior to transaction. Things to consider:We do not write the rules for businesses providing financial services – and we do not monitor (or regulate) businesses to make sure they follow the rules. This is the responsibility of the regulators
Policy Coverage - Company A Fully Comprehensive does not = Company B FC
Conditions - for example; short period cancellation, excess
Stipulations - for example; garaging
Quality of Service - guaranteed UK call centres and quality underwriting staff or capacity only market?
Financial Security - Triple A rated? Unknown out of Gibraltar?
It may well be that it was a grand with Allianz on a decent policy wording with top quality UK claims service, versus £700 with a new start up unheard of syndicate without even their own claims helpline. So, which is 'best' for the customer?
Prices vary considerably and very, very quickly. But that's not the point. Flux offer a renewal out with the current insurer at £xx.xx. Customer goes off and obtains alternative quotation and Flux, in order to avoid losing the customer, have to re-quote. Re-quote done etc. If the likes of AF re-quoted all of their customers, all of the time, it'd be extremely expensive so costs would have to rise overall. Client happy = tick, renewed. Client not happy = requote from another provider / lean on existing underwriter to reduce. As said above, cheaper doesn't always = better. Consumers would do very well to remember that.
while i 100% agree with everything you've just said
no one cares in the end. Car insurance is a necessary evil forced upon drivers by legislation. No one ever thinks they are going to need it ( until they do ) and ultimately want the cheapest they can get.
It's true with all insurance ( home , travel etx ) but very few people see past the £
add to that that AF can seemingly reduce their renewals by several hundred when challenged without seemingly requoting suggests an element of "trying it on".
Lastly, there has been a recent instance of Flux selling an agreed value policy to friend of mine and now that the chips are down ( a claim is in ) it turns out the Policy holder has never had an agreed value plan as flux don't do them. so his seemingly insured for 7.5k s13 would only recover less than 2k in event of a claim.
imagine how happy he is. add in flux have "no recording of the call" where he was assured a number of times it was agreed value and all in all it's geared in the favour of the broker and not the consumer
I already have done, twice!
Nobody rang or emailed me.
I have spoken to you before and your were probably the most helpful person I've spoken to, just a shame that you seem to be one of the few at flux with a brain and the ability to think for yourself without reading of a script or putting me on hold for 5 minutes while you ask a supervisor.
I'm no fan of Flux by any stretch. But that's irrelevant. The only thing I can comment on there legitimately (outside of the usual arguments about 'necessary evils' etc which I don't really want to get drawn into) is the 'try on' aspect to it. Having worked in broking and underwriting for many years I can comment that it's not trying it on; it's just working to a cost efficient operational process, the benefits of which are at a cost of some churn of business. The re-quote all business constantly would be extreme - if you're happy with a broker's service and offering then give them last stab at renewing your business and go back to them to see what they can do if you've got a better quote. If you're not, then don't give them any stab at all - take your business elsewhere.
The game is geared toward volumes and low margins and it's cheap because of it. You want personalised service you have to pay for it, unfortunately, and customers (by your own admission) definitely don't want to pay for it.
Having never had a policy arranged through Flux I can't really comment other than to say the one time I rang them they outright refused to tell me the price that my insurance would cost, the just asked what other quotes i'd had. Surely if the above statements about them are true then they would advise me of a price rather than just waiting to find out what Sky et al had said and then undercutting it by a fiver??