So, I get my renewal from Flux at £1044 which is more than last year. Policy is due for renewal on the 10th and they will automatically renew, which I know.
Another insurer quoted me £760 a few weeks back. Flux come back with £755, then hard sell all the extra rubbish that I don't want. I then tell them that I need to speak to the other insurer. They then ask why as they beat the price. I tell them that I don't like the fact that they haven't given me a good price in the first place. I call said insurer who tell me they can do the policy at £699, without me telling them that Flux had beaten their original quote
So I ring Flux back and tell then I would like to cancel my renewal. They then come back with £695 and I say I'm not interested as I don't like their hard sell and the fact they have dropped their original renewal by £349. They the tell me that they have already taken the money from my account today as it is 3 working days before my renewal. They took the original renewal of £1044! Not happy. They then tell me that to refund the money will take 3-5 working days. In other words, they have taken the money today without me speaking to them and cannot refund it until after my policy is due for renewal. I now will not have the funds to renew with anyone else until the 10th or 12th.
I am so fcuking angry with Flux. Their customer service is dreadful and their practices are nothing short of underhanded. THIS IS WHY I DON'T WANT TO RENEW WITH YOU INCASE YOU HADN'T FIGURED IT OUT. YOU ARE FCUKING ROBBING BASTARDS. HOW DARE YOU TAKE MY FCUKING MONEY AND NOT GIVE IT BACK FOR A FCUKING WEEK. PRICKS.