Absolutely disgusted with Adrian Flux

[Dave270r]

So, I get my renewal from Flux at £1044 which is more than last year. Policy is due for renewal on the 10th and they will automatically renew, which I know.

Another insurer quoted me £760 a few weeks back. Flux come back with £755, then hard sell all the extra rubbish that I don't want. I then tell them that I need to speak to the other insurer. They then ask why as they beat the price. I tell them that I don't like the fact that they haven't given me a good price in the first place. I call said insurer who tell me they can do the policy at £699, without me telling them that Flux had beaten their original quote

So I ring Flux back and tell then I would like to cancel my renewal. They then come back with £695 and I say I'm not interested as I don't like their hard sell and the fact they have dropped their original renewal by £349. They the tell me that they have already taken the money from my account today as it is 3 working days before my renewal. They took the original renewal of £1044! Not happy. They then tell me that to refund the money will take 3-5 working days. In other words, they have taken the money today without me speaking to them and cannot refund it until after my policy is due for renewal. I now will not have the funds to renew with anyone else until the 10th or 12th.

I am so fcuking angry with Flux. Their customer service is dreadful and their practices are nothing short of underhanded. THIS IS WHY I DON'T WANT TO RENEW WITH YOU INCASE YOU HADN'T FIGURED IT OUT. YOU ARE FCUKING ROBBING BASTARDS. HOW DARE YOU TAKE MY FCUKING MONEY AND NOT GIVE IT BACK FOR A FCUKING WEEK. PRICKS.

[Hugh Janus]

same thing with flux, woudd not budge at all, got a single quote elsewhere and oddly Flux somehow managed to match it without even asking who other quote was through

[CharlieBoi567]

Just another example of insurance being allowed to rip people off how they like with very little control. Disgusting.

[nitrodave]

flux have a bad rep lately, i wouldn't even bother getting a quote from them ever again following what i've been hearing in recent months. Sky Insurance all the way, I've been with them for 8 year solid, often get quotes from elsewhere at renewal time just out of interest and sky always play fair and quote me as low as they can from the beginning and ive never had this auto-renew tosh with them either.... and no, i dont work for sky, just had nothing but good experiences with them.

[rising son]

got a great qoute from flux online 2 days ago, phoned up to pay for them to then double the price for no reason other than it must be a computer error... so done another qoute online and i got the same good price... phoned up but they arent interested even tho im still getting the good price everytime i check !! they used to be half decent tbut they are a joke now

[Chriscooke]

Flux did the same thing to me with my Audi policy much to my dismay. After a prolonged phone call with them I also managed to get my money back (after the 3-5 day working period). They still had the check at the end to try and tempt me to go with them for house insurance!!! The cheek.

I'll be doing all I can to swap the Nissan away from flux come renewal time also even if it costs me a little more money.

[Dave270r]

I had read a few bad reports about Flux on a couple of forums prior to this. I was convinced it would be a smooth transition this year. I was arranging insurance 5 days before renewal deliberately so they wouldn't automatically renew. I pay annually, are they even allowed to hold onto my bank details? What if I had changed my bank details?

[Slamz]

They're dodgy, they tried to mis-sell me a finance agreement without telling me about any extra fees or anything. They just told me I could pay the deposit, then pay the rest off within 30 days of my policy starting, and pay no extra. All fine until I received a finance agreement through the door stating to clear it I'd have to pay pretty much my policy's worth on top of my deposit! Hence a very annoyed phone call followed, in which they said I could just pay the remainder off, and still they tried to charge me £25 on top! The cheek! I went mad and they removed this charge!

[Steve_20085]

Wouldn't touch them with a big shitty stick after what they done to me either mate.
Renewed with them and had the same rubbish as you. They halved my renewal price with 1 phone call, paid in full, had a letter saying thanks, here's your policy. 6 weeks later had a letter come through saying it was cancelled and they were keeping my money because I hadn't filled there forms in and sent them back. (I faxed 2 copies to them and sent another copy registered post which had been recieved) and also had a letter from flux saying thanks for returning your documents.
When I rang them they basically told me I was wrong the letter I had had never been sent and they were keeping my £650

[M.D.]

I've heard nothing good from them lately and have told everyone I know to avoid them at all costs.
Insuring a car is hard enough with all the rip off merchants out there without one that takes pride in doing underhanded tactics to take your money without saying.

[docwra]

I think we may need to speak to Flux as a club and see what they have to say here, some of the above is pretty worrying really.

[the kouki monster]

Was interested in getting a quote of flux on my R32 but think ill stay away now lol

[Dave270r]

It's quite worrying that everyone is singing from the same song sheet. I mentioned the scenario in the pub last night and there were a lot of shocked people. You don't get it with the big insurers and you don't get it with specialists. I have current policies with Greenlight, Admiral and NFU and no one else behaves like Flux...

[jordan]

Call trading standards. Tell them you're calling trading standards. That should scare them into refunding the money quicker.

[Dave270r]

They told me it is down to my bank's speed in accepting the refund and it's out of their hands. I have a business account and can transfer money instantly.

[woolleyman]

My renewal is up and yet again the price has gone up, spoke to green light had a great chat and they beat flux by 200 quid and not once did he pressure me in to trying to buy the insurance there and then.

[jon200]

just had my quote through today, extra £4 a month. i will try sky and green light.

[Kieran_E1]

They told me it is down to my bank's speed in accepting the refund and it's out of their hands. I have a business account and can transfer money instantly.

utter lies.

[Scottie]

To be fair to Flux here, you accepted auto renewal as a clause with them so they have not actually done anything wrong here technically. They do need to refund quicker though.

Whenever i take out any policy insurance or otherwise, i always ask them to explicitly remove the auto renewal part. I suspect you and others will now.

[BWanderers]

/\ This /\

I always stop Auto R. as standard action, every time. Even I can organise myself well enough to set reminders for the next year!

R.,