Originally Posted by
arry
It's that kind of attitude that really frustrates me. Insurance industry is heavily regulated, and as a consumer you're protected from way up on high by distance selling regs, given cooling off periods, having all wordings in plain English ie no jargon and no small print, you have a regulatory body and an independent ombudsman service both of which are paid for by the industry, generally anything that goes to FOS is upheld because it's either too unclear for retards to understand or it's the insurers terms being unfair because it requires the insured to have a couple of brain cells knocking about, and yet everything's always a RIP OFF.
Had a claim, deducted an excess, what's this? AN EXCESS?! RIP OFF!!
Cancel a policy, charge a well documented cancellation fee, RIP OFF!!
Had a claim, paid £1500 for the car but want £3k to replace it 'cos you got a good deal', but insurers only want to pay £1500 minus the excess... RIP OFF
As consumers you're giving away a shit load of money every year to insurance companies and yet only a small % of people actually even bother to take the time to READ their documents, let alone understand them. It's ridiculous.