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Thread: Another f**k up from flux

  1. #1
    Guest Steve_20085's Avatar
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    Another f**k up from flux

    Received an email yesterday from Adrian flux saying that they've cancelled my policy and that I owe them 111.74. No explanation of why in the message though, so after 32 mins on hold I got through to someone.
    Reason they cancelled it was they said I had not returned any documents (modified vehicle report) when I told the girl I had returned it twice by fax and once by recorded delivery she said they hadn't had them. I them proceeded to read her a letter that I got sent through last month from Adrian flux which basically said thank you for returning all the documents.
    She was not having any of it though and basically told me that I couldn't have had a letter as her computer said "no" I asked if they'd like a copy of the letter they sent me, again they said no.
    So there's nothing they can do it's my fault they've cancelled it because I've not returned any documents even though i have and they have confirmed they have.

    What a bunch of cS

    So after 3 hours of ringing around I've reinsured it with someone else.

  2. #2
    Guest tricksieboy's Avatar
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    Ask to speak to a manager? Then the manager's manager...

  3. #3
    S13 + 2bar = 475@wheels bren's Avatar
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    Did you ask to speak to management rather than a jobsworth? I often find that first line of communication is the bottom line in decision making and they work from a script and a ridged set of instructions without the intellegence or authorisation to deviate from what the computer says no matter what evidence is presented to them.

    EDIT: beat me to it

  4. #4
    Guest MC_Bob's Avatar
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    Thats proper homo. Theres a guy on here AF though who will no doubt come along and offer you a million dollars to make you happy again though.

  5. #5
    Guest immy21's Avatar
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    But the computer said no Steve, you must be lying.

  6. #6
    Guest Fezcock's Avatar
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    Quote Originally Posted by immy21 View Post
    But the computer said no Steve, you must be lying.


    Lol

  7. #7
    Guest Steve_20085's Avatar
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    I asked a gazillion times to speak to a manager, when i did they said there was nothing they could do it, had been cancelled and they couldn't reinstate it, they did offer to set a new policy up for me though....

    Wait for it....

    740 that's 165 more than what I was paying anyway! They basically told me that they couldn't match my policy that they cancelled (taken out 6weeks ago) even though it was there f**k up.

    What a joke! I always stuck up a bit for them as ive been with them for 6 years. Not any more though!

  8. #8
    Flamethrower
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    Hello,

    Sorry to hear that you have been having an issue with Adrian Flux, If you would like me to Organise a callback for you then please PM me the following information.

    Name and Postcode,
    Contact Number and the best time to call you.

    Regards,
    Dan.

  9. #9
    Guest MC_Bob's Avatar
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    Hahahahaha.

  10. #10
    Guest
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    Subscribed I want to know the end

  11. #11
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    Get the callback Steve, find out why they did it.

    Worryingly shonky service.

  12. #12
    Guest joey200sx's Avatar
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    There are too many of these things going on! Interested in what they say?

  13. #13
    Guest channie's Avatar
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    Can the OP please reply to the messages from Flux and update with the resolution if any?

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