Is Sky incommunicado?

I got a new policy with Sky. I was really pleased with the price and the service. I got my documents but they had spelled my name wrong (and subsequently my email address) and got a detail wrong about the car's security. It didn't matter though as I had to send them back a photocopy of my NCB and licence, so I just explained that there was an error in a letter I included.
It has been weeks and I haven't heard a peep. I emailed them on this forum and directly, nada.
Anyone else had a similar experience?

Never had this issue. I have been with Sky for 2 years now and just renewed for my 3rd year. Always found they are very good with communication both on here and on the phone!

Tried calling?

Im at work and if I can avoid using the phone I will. But I might just have to.