S13 + 2bar = 475@wheels
Aftersales enquiry? Dont post on SXOC!
There are 8 of us working at Apex and we all work in different areas be it webwork, SXOC, phone, trade, warehouse, marketing etc. Chances are that posts on the SXOC regarding an order placed over our website, phone, by fax etc wont be dealt with by the correct person so cant be dealt with efficiently.
My job on the SXOC forum is to answer basic sales enquiries, arrange group buys and post up special offers and development feedback. I dont deal with order processing, dispatch, payment details, order modifications etc etc. I simply dont have time and its the job of various other members of staff to do this sort of work. If I personally did all the follow up work on orders through this forum then Apex would grind to a halt in no time as I have a hell of a lot of other work to do that core and central to the business that no one else can do and I dont have time to do everything
As a result there is no point asking me about the specifics of where an order is, about adding to existing orders, about sending goods back, about refunds etc. I dont know anything about that side of the business.
To help us process enquiries more effectively please contact us through the following channels:
Web order enquiries
If you ordered via our website please contact Louise on 01274 687985 for order updates or email her on louiseATapexperformance.co.uk
Phone order enquiries
If you ordered over the phone then please give us a ring on 01274 683633 for further information on any orders placed, refunds, returns etc or mail annATapexperformance.co.uk
If you emailed an order through then please re-email the initial point of contact or give us a ring on 01274 683633.
If you originally faxed the order through then please fax the enquiry through to 01274 683636 or phone us on 01274 683633.
Order in person
If you came in to place the order for goods that needed to be brought in for you then please phone for an update on 01274 683633 or email annATapexperformance.co.uk
Please phone us on 01274 683633 or email kevATapexperformance.co.uk for technical back up and queiries. The more info you send the better, pics etc will all allow us to speed up the resolution process.
Thanks for your co-operation, it will allow us to offer a faster, more efficient and higher level of service so it better for all
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