FFS! IT Help peeps will appreciate this

[Leon]

This evening, being a loving and dutiful Grandson, i had to talk my Grandmother through loading a CD into her PC and installing/configuring Spybot/Spyblaster/ZoneAlarm.

Not a problem. I know what I'm doing. I'm patient. And, feck it, I'm damn good at fixing PCs over the phone.

So, Grandma phones up.

"Shall I go upstairs to the computer?"
(lets face it, being in the same room would be a terribly good start).

Up at the PC - "Shall I switch on? There are some lights flashing"
(huh? if there's no power there are no lights to flash).

So on goes the PC and loads up. Description of each stage. Great.

"What shall I do now?"
(Lets start by putting hte CD in the machine, always a good place to start)

"Where do I put it?"
(Describe where to put hte CD).

"OK, now what"
(Suggest opening my computer and opening the D: Drive)

"It says device isn't ready. Shall I cancel or retry?"
(Ermmmm? Huh? CD is formatted, and I know the drive works)
Retry doesn't work.

OK, take the CD out and check it is in the right way up. Talk her through opening the CD drawer again.

"There isn't anything there!"
(Ermm????????????????????????????????????????????? ?????????????????????????????????????????????)

"When I put it in before, it just went it. Nothing popped out..."


OMG. My Grandmother has managed to find a CD shaped gap in the plastic panelling and put the CD in there.

"Shall I stick a fine knicfe or something in there to try and get it out?"
(Noooooooooooooooooooooooooooooooooooooooooooooooo ooooooooooooooooooooo)



I mean... I'm actually speechless. I now have to make a 140mile round trip after work one night to take the PC out of its hiding place, remove teh case, remove the CD, refit the case and then install the software.

:cry: :cry: :cry:

A career in IT support beckons...

[Aitch]

I know I shouldn't but I'm really laughing at that. :notworthy to grandma :D

[Woody]

Ahahaha :D

cheers dude , that's made my evening :thumbs:

shame about the huge drive :(

[Aitch]

shame about the huge drive :(
If he had a decent car the drive would be a pleasure. :p

[Leon]

If he had a decent car the drive would be a pleasure. :p

don't rub it in you swine :cry:

[Yak]

At work today I had to explane to a 77 year old woman what "Email account over quota" ment over the phone... :whip:

[Leon]

At work today I had to explane to a 77 year old woman
what "Email account over quota" ment over the phone... :whip:

doh

that's an easy one tho... feeding a CD in through a panel gap... now that takes something special...

[amcluesent]

> now have to make a 140mile round trip <

She'll make it up to you at Xmas when you get a hand-knitted woolie-jumper from a grateful Gran :D

[Leon]

Right

I have now talked my grandmother through taking the case off, removing the CD, refitting the case, inserting hte CD into the CD drive and installing all the software.
For some unknown reason, Spyblaster won't work, but regcleaner and Spybot went in fine.

Mission completed!!! Damn I''m hot. and thirsty too :( and I've still got 3 editorials to write before i can go to bed :cry:

[Tricky-Ricky]

Just pissing myself reading this! :D its had me thinking about trying to talk my old mum through trying to find the channels she wants on the digibox i brought her the other week! :D

[Dave_S]

PMSL :D :D :D

Dave

[Missy]

feck it, I'm damn good at fixing PCs over the phone.


i have a 17 year old brother who does that for me :D...... i've even rung him whist he was shopping in sainsburys and he's talked me throught what to do to get the pc to work....

he's going to college in september to do IT :)