NTL Broadband price increase [Archive]

Nicely

26-06-2004, 10:23

For those with NTL Broadband, you may or may not have noticed that they have done a sneaky price increase this month without actually telling anyone.

1MB link went up from £34.99 to £37.99 per month.

Give Customer Solutions a call and tell them you don't think its competitive and mention the work 'Wanadoo'. They put mine back to £34.99 without any argument. When I mentioned Wanadoo, they put it down to £32! :D

NB: this may not work if your are still in the first 12 months of you contract.

David_S14

26-06-2004, 10:31

I got a letter through with the new price on :confused:
They are upping the speeds tho to go with the new prices, from the NTL newsgroups I read that 600KB ---> 750KB and the 1MB ---> 1.5MB.

I think I'll give them a ring and try the "W" word :thumbs:

Nicely

26-06-2004, 10:36

I never got that.

Be interested to see if they up mine to 1.5MB. :p

Let us know what they say. :thumbs:

ChrisGee

26-06-2004, 11:02

yes me and my bros 500/600 k service has gone up as well :(

Cant be bothered to call them tho, as im moving out in a month so matt can deal with it ;)

Chris_Gee

ZXSpectrum

26-06-2004, 11:09

They told me that the 600K service is staying the same price but they are uppint it to 750 and the 1mb connection is going up to £37.99 and thats getting upped to 1.5mb

tintin63

26-06-2004, 11:12

I used to get my digital tv from them untill i moved and evry time they uped the price i told them i'd leave. The threat of Sky digital always made them leave the price as it was and some times even a month free :cool:

As it turns out though, once i moved i couldn't get ntl digital so went with sky any way :rolleyes:

alfa23

26-06-2004, 11:37

werent they meant to up the speed on the 12th of june ???? i still only have 1mb

David_S14

02-08-2004, 20:00

Went to 1.5MB this morning :thumbs:
If you are still on the old speed you could try rebooting your modem, some areas have been upgraded but need a reboot. Other areas should follow soon.

Nicely

02-08-2004, 20:13

Damn, you're right! :D

Checked speed on ADSL Guide: 1024Kbps

Rebooted and rechecked: 1401Kbps.

:thumbs:

Jonnybump

02-08-2004, 20:43

Shame the service is so poor... my sister works for NTL, so she gets it on the cheap, but recently the quality of the service has been so pitiful that I'm considering switching to Wanadoo or some other alternative as I'd rather pay for a good service than have a crap service for a bit cheaper.
After waiting on the phone several times for a good half-hour a time, they conclude that the problem is a dodgy signal-to-noise ratio and that they will get round to sorting it (but they can only do it on a first-come-first-served basis so could take forever). I'm tired of getting dropped connections, slooooow download speeds, and pathetic response times all the time.
They need to sort it out!

Jonathan

David_S14

02-08-2004, 21:09

Not had any problems after a few niggles when I had it installed.
As long as the SNR is ~36dB and the upstream power isn't too high (I get about 40mV I think) as this means the modem is struggling, then you should be OK. I download loads, DVD's, DiVX, games etc so it does get a good hammering :nod:
I had three visits when I first got it and the first two blokes didn't really fix it but the third guy was brilliant and sorted it all in 20 mins. Have they put any attenuators in the line before the modem ?

Nicely

02-08-2004, 21:11

I have had very little cause to contact NTL, so don't really have a problem. Yes, their customer service isn't the best when I actually HAVE had to call them, but the actual service has been rock steady (except for their crap mail servers, which I don't use anyway).

Before switching to an ADSL broadband service provider, consider this. You may have to share your local ADSL circuit with a number of people. Get ten people on the same 512 Kbps circuit and you're running at the same speed as a 56K modem.

NTL is cable broadband. This means you're not sharing the circuit with anyone. The speed you pay for is the speed you get. :nod:

David_S14

02-08-2004, 21:24

Before switching to an ADSL broadband service provider, consider this. You may have to share your local ADSL circuit with a number of people. Get ten people on the same 512 Kbps circuit and you're running at the same speed as a 56K modem.

NTL is cable broadband. This means you're not sharing the circuit with anyone. The speed you pay for is the speed you get. :nod:

Here endeth the lesson............. :thumbs: ;) :D :D

Martin T

02-08-2004, 21:29

ATrull

02-08-2004, 21:30

I will hopefuly be showing ntl the binary four before long.

.. That is.. 00100

Nicely

02-08-2004, 21:41

Yes you do. You share a 27 MBit link with up to 250 other users :p
ADSL is I think 12 MBit per however many users it takes to make the contention 50:1 :)Ok. But the way I understand it is that you aren't halving speed each time someone joins the circuit. Certainly I'm running full speed and I know of at least three neighbours on the same circuit.

Martin T

02-08-2004, 21:48

Ok. But the way I understand it is that you aren't halving speed each time someone joins the circuit. Certainly I'm running full speed and I know of at least three neighbours on the same circuit.
I done know exactily how either splits the traffic but both systems mean that untill they get close to capacity you will not see much of a change in latency or bandwidth. Its just that the contention for ADSL is a lot worse.
Remember you and your 3 other neighbours are sharing a 27 Mbit circuit - even at 1 Mbit each its only just over 10% usage when you're all maxed out.
I dont know how they get your data to the greater internet, but all of the ISP's that use BT's ADSL packages get virtual circuits to the various eachanges etc. When I read up on it it didn;t make sense why they did it like that but it seems to work (just!)

andypat

02-08-2004, 23:41

Ive got the slow 150 but I dont get a lot of trouble when it gets snowed under and are they speeding me up I havent heard :wave:

beavertron

03-08-2004, 01:35

Someone told me a month ago they got a letter saying 1meg going to 1.5 meg and 600k going up too. Ive been waiting for my letter but it hasnt come i dont think...
Hmm gonna go do a speed check now, hope i got 750k now *crosses fingers*
Oh and NTL customer service makes the Dell Indian call centre look like well oiled machine.

beavertron

03-08-2004, 02:14

Yay just checked and its gone up from 600k to 750k :) hope it doesnt cost any more... :(

http://homepage.ntlworld.com/craig.cameron/bb.jpg

RohanC

03-08-2004, 09:19

I will hopefuly be showing ntl the binary four before long.

.. That is.. 00100

I would rather just bomb the feckers :furious:

My BB has hardly worked since i moved house, after it taking the 12 weeks to move all my services for the first notice date i gave them (4 weeks before the move date....)

Then they close my complaint, without even telling me :mad:

If it wasnt for the fect they have never charged me line rental on the phone for the past 4 years i would move to BT!

Jonnybump

03-08-2004, 23:08

As long as the SNR is ~36dB and the upstream power isn't too high (I get about 40mV I think)This is where my problem lies - I have checked my modem locally and it is only getting a SNR of between 22 and 23dB :( Only recently (past few months) has it actually started getting slower and less reliable, but each time I phone them they insist it can only be fixed on a first come first serve basis.
It's strange though - I mean at the moment the net is working perfectly, but then I get days where I can't even get one website loaded, and the lights on the modem go haywire. :confused:

Alec

04-08-2004, 22:43

I'm on the NTL 600K service. Has been very reliable since an engineer came out to increase the signal strength.

Just looked Windows XP Network Connections and it's showing 10Mbps. Does this seem about right?

Have to agree their customer service is very poor. Whenever I've contacted them they don't seem to have a clue.