Warrenty Companies are SHAT!!!

[PazzaAE86]

I found out today, that despite me taking out extra turbo unit cover, that the warrenty company refuse to pay for the repair of my old unit. They class the turbo shaft being bent, and this in turn breaking the impeller as "General wear and tear".

FFS! Turbo shafts dont just wear and bend damnit! They break! Break = covered by warrenty, does it not?

Well anyway, im pissed, cus now i cant go on holiday or buy a S13/AE86 that needs help or anything. £600 gone up in smoke. POOF!

Nevermind... At least they can expect a nasty letter from me in the near future.

Motorway Direct suck!

Paz http://300zx.co.uk/200sx/ubb/smile.gif

[Jeremy 200]

I had a Motorway direct policy for the 1st year of my 200 ownership. I have to say they went as far out of their way as possible to make it difficult to claim.(if you could ever get through on the phone to start with!) Still i shouldnt complain i got about £2000 worth of repairs out of them in the end!
I know what you mean about the 'wear and tear' excuse, they tried that on me when the fuel-pump packed in and when the oil-pump failed.I think it's a standard excuse!! My advise to you would be not to give up so easily, get an engineers report or even a letter from a garage, something to prove it isnt just wear then send it to them also mentioning 'breech of contract' and 'letters to the insurance ombudsmen' and they'll soon change their minds! (It worked for me!)

Good luck, Jez.



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http://www.300zx.co.uk/200sx/rides/jeremy_200/newsig1.jpeg
'92 S13, SE-Hybrid T-25,ND-Forged pistons,ND-Knife-edge crank,ND-Metal head gasket,ND bottom-end balance,ND-lightweight-flywheel,ND-st.1 chip,K+N,Mongoose,Grp.A fuel-pump,Grp.N discs,EBC pads,KYB suspension,17in Momos.....

[PazzaAE86]

Cool.... We are gonna (we being my business man style Dad) send a few letters mentioning the insurance ombudsmen and stuff like that to see where we get... We had an engineers report and the warrenty company even spoke to the engineer but still they wouldnt pay. Im gonna phone the AA and get a professional opinion on what a Bent turbo shaft is caused by and whack that up there asses too...

Thanks

Paz

[andyf]

Pazza, slightly off topic but have you seen Option video ... er.. 82 I think, which has a 450~ bhp starlet turbo? Has a GT28xx on it, think it was a 2835 - rather fast!

[Scottie]

Motorway direct are the worst warranty company I know of. I do not know anybody who has actually managed to get money out of them without going to court first. Most of these companies take your money and refuse to ever pay out, banking on the fact that so few people will ever take them to court, and it seems to work.

I think that unless you get an RAC or AA warranty it really isn't worth the paper its written on.

I would be interested to know of any good warranty companies for when I get an S14a.


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'91 200sx
17" OZ Polaris
Tarox x-drilled & grooved
Tarox Pads, 5.1 fluid, SS Hoses, HKS P Filter
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[Billy]

I've read the small print on a few of these warranties, and the exclusion clauses can best be described as "open to interpretation"!

How about,"..parts are not covered if the failure is due to a design fault...". Surely, any failure could be attributed to a "design fault"?

The only way something like that could be clarified, would be to have a fixed life expectancy for every component, which would make the whole thing unverifiable.

So if you're not covered for wear and tear, design faults, accidental damage, neglect and abuse, acts of God etc. then what the feck are you covered for?

[dave_s13]

Have a look through this
http://www.financial-ombudsman.org.uk/publications/insurance.htm

We recently had a load of hassle with a claim for repairing our sofa under a scotch gaurd warranty thing. As soon as a I rang these dudes and they in turn wrote to the insurance company things started happening, its getting fixed next week in fact.

All insurance companies are utter fcuk wits and should be executed Taliban stylee down at Elland Road on a saturday afternoon. I'd pay a premium to see that..

[PazzaAE86]

Thanks guys, much appreciated, and thanks for the info. Good to know everyone thinks warrenty people are idiots!

Hey Andy, did you get your Vids off Bryan? Yeah, Option 82 is the TT one, with the HRF Starlet. That thing rips through the gears so fast! 5th gear in that is like my 1st!
Have you got number 32? That has another Starlet in, a GTR beater. Crazy stuff http://300zx.co.uk/200sx/ubb/smile.gif

Paz

[J595HAS]

Warranty companies are Sh**e...when I worked for AFG Nissan I was assigned a job of a gearbox on a Metro GTA which wasn't going into gears. After removing engine & gearbox and seperating the two it was clear all the bearings and syncros were sha*g*d, ohh and the oil like salad cream. Guess what happened next....Warranty company comes in inspects and says gearbox is a total loss, but due to failure of Cyl head gasket ( Engine oil seves as g/box oil too in A Series for those not in the know). So we will refund the customer the price and labour of thr Cyl Head Gasket Relacement. S**t or what ????. The company...Drive Assured !. I felt sorry for the punter!

[DALTON]

At the end of the day these warrantys are dressed up insurance policys,and like all insurances policys they offer the earth,but rarely deliver!!

[Spooky]

Originally posted by PazzaEP82:
I found out today, that despite me taking out extra turbo unit cover, that the warrenty company refuse to pay for the repair of my old unit. They class the turbo shaft being bent, and this in turn breaking the impeller as "General wear and tear".

FFS! Turbo shafts dont just wear and bend damnit! They break! Break = covered by warrenty, does it not?

Well anyway, im pissed, cus now i cant go on holiday or buy a S13/AE86 that needs help or anything. £600 gone up in smoke. POOF!

Nevermind... At least they can expect a nasty letter from me in the near future.

Motorway Direct suck!

Paz http://300zx.co.uk/200sx/ubb/smile.gif

You forgot to add without prejudice and allegedly... http://300zx.co.uk/200sx/ubb/wink.gif



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Peter - currently driving a non scrabbly black Cav SRi - 130.5 BHP @177K miles. Highest BHP holder at the rolling road event until they put a 200SX on the rollers...
Car now dearly departed except for...
Blitz FATT type S turbo timer and a black ally tax disc holder. Just got a traction control system now, all I want is a 200SX again...

[Kenny_s13]

I know I work for a Nissan dealer, but since we changed from selling W***ty Holdings based breakdown insurance to NIssan Assure, it has been substantially easier to get claims through. Just a note of advice about these companies, the cover is not a warranty, it is an insurance policy, Salesmen love to sell it as a warranty but it is not. From a dealer point of view, we are under no obligation to get claims refused, rather it is in our interests to persuade the company that the claim is genuine etc, so we get less agro when it comes to payment. Oh and read the small print, especially about service schedules and suchlike as some companies insist on a service at less than the manuf scheduled mileage or times, many insist that strict adherance to the times laid down in the book are adhered to. Make sure that you have agreed the terms of repair with the garage too, some garages have different labour rates than that set out in your warranty, and guess who pays for the difference. Also make sure that if they ask you to pay for the repair and claim it back , the garage obtain an authority number from the warranty company and print it on your reciept, and also inform you if you need to provide proof of servicing too. lastly when you sign the order for the garage to investigate the problem it may be worthwhile agreeing a time limit on the job, ie: 1 hr of labour to investigate, then the garage to inform you if any more cost is involved. that way you still control the cost , especially if the claim is refused and you have to pay. Sorry to go on a bit but hopefully these suggestions will help, having spent a deal of time on the phone with companies trying to get claims passed, I know both sides of the coin.

[J595HAS]

Well Kenny, When I worked for AFG, I had many a good wage hit on the head. You see if our Service Manager took the petted lip, he would give you nice electrical faults on cars under manufacturers warranty. Now the warranty paid the labour time for the fix and not for diagnosis. So you spend a full day taking a dash out and in of a T72 Bluebird to find a wiring fault that you repair in ten minutes. Kiss 7 hrs 50mins bonus goodbye, then theres the noisy transfer box on Farmer Palmers D21.....Kiss all yer bonus goodbye. The point is warranties suck and doing warranty work sucks!. http://300zx.co.uk/200sx/ubb/smile.gif

[Kenny_s13]

Sorry to see you have had another bad experience , but then AFG got canned for there not so honest warranty claims didn't they. Personally I have seen customers get VERY good value from extended warranties, and as our chosen firm Nissan Assure pay us a good rate we get on well with them. Nissan warranty times are still ****e, but then thats what the tech has to live with, its part of the job. Also quite a few Hi_TEchs are non-productives, and salaried rather than paid on time taken for exactly that reason. Wiring loom faults are a bit of an open cheque book, even on manuf warranty . There is for instance no listed time on a flat rate schedule for any wiring harness. However very few extended warranty companies cover wiring faults , just the components at the end of the wires. Which is why a suggestion of reading the small print and checking with the company before you lose an arm an a leg is always a good idea.

[J595HAS]

Kenny, I think you missed the points which were I WAS FIXING the 2 month old car at the NISSAN Dealership as an employee. Do Nissan assured give a warranty time for a chaffed wire up the back of the dash..... I thinkith not!. The statement was really made to make people aware of what the Nissan Dealer Technicians had to suffer too. But then again that was Nissan UK and it is now Nissan GB. It's a garden of f****n' roses now. Fortunatly I got out and doubled my money! http://300zx.co.uk/200sx/ubb/smile.gif http://300zx.co.uk/200sx/ubb/smile.gif And also we never had this Hi-tech c**p, as we were all equally skilled. Now in " my " local dealership the guys with the hi-tec badge on overalls need to look for an embroiderer to modify the " hi " with a capital "S" and a "t" at the end. I trust and hope your dealership is a different story

[Kenny_s13]

Most of our Techs are decent blokes, and I can fully relate to what you say about warranty times - all concocted in a fully air conditioned palace on cloud 9, The book times are attainable in absolutely perfect conditions, providing there are no hold ups like badly fitting parts/poor diagrams,lack of tools and the worst impediment to the tech, the works controller, who pulls em of the job when they are halfway through to put in a wing mirror glass for the parts waller. Then wonders why the sump plug falls out halfway up the road. Glad you freed yourself from the chains of the dealership to better fields. ( wish) . lets face it we all do the best with what we got, luckily my dealership seems to be ok, but for how long I don't know. As you well know the pressure can be quite intense and the big cheeses not to interested in workshop morale. But hey thats life ?? or maybe not http://300zx.co.uk/200sx/ubb/biggrin.gif

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1990 S13 green/grey 2 tone
15" Smiths Twisters
BIG K&N air filter
Mongoose exhaust
Hybrid T25
Rebuilt engine
Autometer boost gauge
Stainless fender trims
Dump Valve
www.geocities.com/flagstaffuk

[J595HAS]

Hi Kenny, Pressure was never an issue for me, the problem was I enjoyed giving the customer value for money and I did enjoy my job. Unfortunatly AFG did not like us giving the customer value for money, giving us good money and you would have thought they didn't like people being happy at work!. The latter of which is a must, after all how many hours do you spend at work...... you have to enjoy as many as you can ( always the odd crap day ! ). Despite this I can put my hand on my heart and say I always put the customer first, always told the customer they were right and where within my power gave the customer value for money ( after 5 years I said stuff the bonus system, I was happy to live with a basic wage. At least you know what to expect in the bank at the end of the month ). I like most techs made my money in home jobs after hours...now how were they mostly Nissans ? Mmmmmmmmmmm. http://300zx.co.uk/200sx/ubb/smile.gif

[The Gill]

I had a lot of problems trying to transfer a warranty on my former car to myself from the previous owner. The service history was as per Nissan's recomendations but W******y Holdings wouldn't transfer the warranty. I spent ages faxing them service history - even the main dealer who had carried out the servicing wrote to them comfirming the warranty conditions had been met. Still no joy. As I had just started a new job it was getting awkward spending ages on phone/fax/email rather than my job so I had to give up (normally I wouldn't have taken it without a fight).
I knew I would never buy a policy from this company in future and would tell everyone I know about my experiences with them. I can't even imagine the pain you would have to go through making a claim.
As the car never went wrong, the buggers actually saved me £26 (transfer fee).
Sounds like a lot of these 'Warranties' are not worth the paper they are printed on. I'll save my money in future.