StuyMac
11-02-2002, 14:15
Right, up to now Ive always found them to be OK. This is the 2nd year Ive been with them, 1st year was fine - no problems, but this year is another story!
Firstly let me say that should there be a pub in the land called "The Adrian Flux" they will sell you a beer - yes, however, it will be an empty pint glass that isnt filled till last orders, and until then they will keep you topped up with shots of water!!!
Fact - Flux dont issue a certificate for what seems like an age - great especially when you can tax a car on a cover note.
Heres my story:
Just before Christmas I was stopped during a campaign against drink driving, brethalised and passed (didnt have a drink at all), however I did get a 7 day ticket. I called flux for my certificate as my last cover note had expired and changed my address. They said they would send one out asap. However one never turned up and I had to go to the police station with no insurance. Thankfully the police woman agreed to call the insurance company for me and clarify that I was covered (wonder how many other coppers would do this).
Next day I call them to give them down the banks and find out where my certificate was. Turns out they got my address WRONG!! and there was a £21 admin fee. I gave them my card number and they said they would take it direct debit. Christmas goes by, and still no docs, until another letter comes through asking me to pay the £21 before they will release the docs. I called them and they took my card number AGAIN!!!
Anyway, since Christmas and now I have been pulled over by the fuzz, and got another 7 day ticket, this time in my friends car (Im covered to drive any car with the owners permission) I had a cover note, but this didnt say I could drive other cars.
Thankfully it was the same police woman, and she helpfully called the insurance company for confirmation for me, though she said technically the officer who gave me the ticket could still proceed with the matter as I didnt produce a certificate :mad:
Last week, another letter comes through still asking me to pay the £21. I called them before and really tried holding back, but ended up a little wound up (wouldnt you be?) The woman finally processed my card payment whilst I was on the phone and said the docs would be sent out first class - guess Ill have to wait and see.
Flux may have been the cheapest, but the money Ive spent on hold to them probably puts my premium way above anyone elses, and there service can be described as bad!!
Needless to say I really doubt my car will be reinsured with them next year.
Rant over :D
Firstly let me say that should there be a pub in the land called "The Adrian Flux" they will sell you a beer - yes, however, it will be an empty pint glass that isnt filled till last orders, and until then they will keep you topped up with shots of water!!!
Fact - Flux dont issue a certificate for what seems like an age - great especially when you can tax a car on a cover note.
Heres my story:
Just before Christmas I was stopped during a campaign against drink driving, brethalised and passed (didnt have a drink at all), however I did get a 7 day ticket. I called flux for my certificate as my last cover note had expired and changed my address. They said they would send one out asap. However one never turned up and I had to go to the police station with no insurance. Thankfully the police woman agreed to call the insurance company for me and clarify that I was covered (wonder how many other coppers would do this).
Next day I call them to give them down the banks and find out where my certificate was. Turns out they got my address WRONG!! and there was a £21 admin fee. I gave them my card number and they said they would take it direct debit. Christmas goes by, and still no docs, until another letter comes through asking me to pay the £21 before they will release the docs. I called them and they took my card number AGAIN!!!
Anyway, since Christmas and now I have been pulled over by the fuzz, and got another 7 day ticket, this time in my friends car (Im covered to drive any car with the owners permission) I had a cover note, but this didnt say I could drive other cars.
Thankfully it was the same police woman, and she helpfully called the insurance company for confirmation for me, though she said technically the officer who gave me the ticket could still proceed with the matter as I didnt produce a certificate :mad:
Last week, another letter comes through still asking me to pay the £21. I called them before and really tried holding back, but ended up a little wound up (wouldnt you be?) The woman finally processed my card payment whilst I was on the phone and said the docs would be sent out first class - guess Ill have to wait and see.
Flux may have been the cheapest, but the money Ive spent on hold to them probably puts my premium way above anyone elses, and there service can be described as bad!!
Needless to say I really doubt my car will be reinsured with them next year.
Rant over :D